Memberships and packs
Sell memberships and packs online and at the desk.
- Monthly and yearly memberships that renew
- Fixed-term passes for intro offers
- Credit packs with optional expiry
Payments and point of sale for studios
Get paid online and at the desk, into your own account.
Connect Stripe or Square, or PayPal with our help, and payments for bookings, plans and gift cards go straight to your account. At the front desk, the point of sale takes card, cash or gift card.
Every payment sits on the customer's billing history next to the booking or plan it paid for, whether it came through your website or the desk. When someone asks about a charge, the answer is on their profile.
How it works
One record for online and desk sales
Online checkout and the point of sale write to the same payment records, so your reports and each customer's billing history include both.
Failed renewals your team can see
When a membership renewal can't be collected, it shows in the Failed Payments report with the member and the amount, so your team can follow up.
What's included
Your account, your payouts
Payments go to the Stripe, Square or PayPal account you connect, and payouts follow that provider's schedule.
Front-desk point of sale
Sell retail, drinks, add-ons, memberships and credit packs, and take card, cash or gift card.
Refunds you can explain
Refund from the customer's billing history. The money goes back to the original payment method, and the refund is recorded against that payment.
Sales tax and currency
Set a default tax rate for desk sales, with overrides for a location or a product. Prices and payments use your payment account's currency.
Frequently asked questions
Which payment providers can I connect?
Stripe, Square or PayPal for online checkout. Stripe and Square connect from your payment settings, and our team turns PayPal on for you. Card readers and saved cards at the desk need Stripe or Square.
Does Elara take a percentage of my sales?
No. Payments go to your own payment account, and the only fees on them are your provider's processing fees.
Is there a point of sale for in-person sales?
Yes. It sells retail, drinks, add-ons, memberships and credit packs, and takes payment by card reader, saved card, cash or gift card.
How are refunds handled?
Staff refund a payment from the customer's billing history. The money goes back to the original payment method, and the refund is recorded against that payment.
Works with the rest of Elara
Every feature reads and writes the same customer records, so a booking, a payment and a signed waiver all land on one profile.
Booking
Sell classes and sessions on your own website.
- Capacity checked at every booking
- Friends booked in the same checkout
- Waitlists that fill a place when one opens
Reports
See what sold, who came and which plans are growing.
- Revenue and payment sources
- Attendance, cancellations and no-shows
- Reports by location, with CSV export
Get a price for your studio
Tell us how many locations you run and what you use today. We'll email you a quote and, if you're switching, what we can bring across.